First of all we would like to inform you that, at a regulatory level, the owner, or the administrator, is directly responsible for the safety of the lift system, both on a civil and criminal level.
The choice of the maintenance company is therefore not a circumstance of little importance. Unfortunately, however, it often happens that, perhaps even just to try to save the customer, he entrusts the maintenance and therefore the safety of the system to companies not up to par. Doing so runs the risk that, due to the lack of specific knowledge, or the use of non-original spare parts, or perhaps simply because the new company is forced to work in a savings scheme, with the passing of time, not only conditions notably the functionality and life of the lift and, therefore, the real estate investment that has supported the customer, but also reduce the security.
The decision, therefore, only apparently manifested wise and prudent, will mean, instead, an increase in the number of stops of the plant with the addition of repairs and, absolutely not to be underestimated, an increase in the risks of criminal liability to which the owner is always and only subjected.
One of the prerogatives of each company, as well as one of its priorities, should be precisely the "quality of service".
Here we have prepared a small reminder that could be useful for the owner, or the administrator, who should be in front of the choice of a serious company to entrust not only the maintenance, but above all the safety of the people who will use the system.
For this reason we have tried to answer what could be the questions that the manager asks himself when choosing and more precisely:
1.- For how many years has the company been present in the area?
The experience of a company in the elevator sector is not to be underestimated, those who work for years in the sector will surely solve difficult problems in a short time, repair particular systems, find quickly spare parts, make the appropriate modification to improve the performance of the plant.
2.- Does the company have adequate insurance coverage?
To cover possible personal injuries it is important that the company has an insurance coverage of not less than 10 million euro on each plant under maintenance.
3.- Does the company work with its own employees?
Does the company work with direct staff or is it aimed at external companies? If the company has its own staff and does not rely on third parties, there is no risk of unnecessary waiting for interventions on blocked systems or breakages and there is immediate feedback on the work done. It is also important that the personnel is qualified so that all lift technicians, both installers and maintenance technicians, are equipped with a "lift" license.
4.- How many employees does the company have?
Having an adequate number of employees at the service of the company is important in order to be able to immediately receive the customer's request and intervene quickly and exhaustively on all plants that present problems in the same day.
5.- Is the company endowed with a Quality Certification?
A company with Quality Certification issued by IMQ following checks on the results obtained by it is synonymous with good organization. The good organization of the maintenance service allows a considerable reduction of plant disruptions.
6.- Is the company equipped with an adequate and supplied spare parts warehouse?
Companies that have a well-stocked and varied spare parts warehouse are always preferred in the brands so as to obtain quick and economical interventions, if necessary, reducing to a minimum the disruptions.
7.- Is the tele-assistance required?
The current European legislation, in terms of safety, in order to keep the plant in operation, requires that "the booths must be equipped with two-way communication means that allow to obtain a permanent connection with a service. emergency response "carried out with personnel specifically responsible for answering calls; the legislation also provides for a telematic control with data exchange, with expiry every three days, for the verification of correct operation, verification that can only interface with a fixed control panel 24 hours a day. The same operations center, in compliance with EN 81/28, must, every 3 days, monitor the efficiency of the telephone dialers connected to it by sending survival messages to the same devices. So it is always necessary to prefer companies that guarantee this service that can not be guaranteed for example by a simple mobile phone.